SHIPPING POLICY
EFFECTIVE DATE:
11.19.2024
At MONTAGE, we strive to deliver your orders promptly and securely. Please review the details of our shipping policy below.
PROCESSING TIME
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Orders are typically processed and shipped within 1–3 business days (Monday to Friday).
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Orders placed on weekends or holidays will be processed the next business day.
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Custom or personalized items may require additional processing time, which will be noted on the product page.
SHIPPING RATES AND METHODS
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Standard Shipping: Estimated delivery within 5–7 business days.
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Expedited Shipping: Estimated delivery within 2–3 business days.
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Shipping rates are calculated at checkout based on your location and selected shipping method.
INTERNATIONAL SHIPPING
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We offer international shipping to most countries.
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Delivery times vary depending on the destination and selected shipping method.
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Customers are responsible for any customs duties, taxes, or fees required by their country.
ORDER TRACKING
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Once your order is shipped, you will receive a confirmation email with tracking information.
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Please allow up to 48 hours for tracking updates to appear.
SHIPPING DELAYS
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MONTAGE is not responsible for shipping delays caused by carriers, weather, or customs processing.
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If your package is delayed beyond the estimated delivery time, please contact us at info@montage96.com for assistance.
LOST OR STOLEN PACKAGES
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MONTAGE is not responsible for packages marked as "Delivered" by the carrier but reported as lost or stolen.
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We recommend ensuring your shipping address is secure and using a trackable shipping method.
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If your package is lost in transit, please contact us at info@montage96.com, and we will assist in filing a claim with the carrier.
INCORRECT SHIPPING INFORMATION
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Ensure that your shipping address is accurate at the time of purchase.
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If you notice an error, please contact us at info@montage96.com immediately.
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MONTAGE is not responsible for orders shipped to incorrect addresses provided by the customer.
FREE SHIPPING OFFERS
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Free shipping promotions apply to orders within the United States unless otherwise stated.
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International orders or expedited shipping options may not qualify for free shipping offers.
CONTACT US
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For any questions or concerns about your shipment, please email us at:
Email: info@montage96.com